Chargebacks are a challenging part of any online business, and for PrestoExperts it is particularly difficult. This document will help explain PrestoExperts chargeback policy including what they are, why they happen and what we do to fight them.
Note: Chargebacks and Uncharged Sessions are two different challenges. This document seeks to specifically address the issue of sessions that are disputed in the form of a chargeback. In a future document we will provide similar data with regards to sessions that go into uncharged status.